Job description for Customer Service Intern at Mighty Jaxx
Our Team
Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.
Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.
We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.
Your Role
We are looking for a motivated and detail-oriented Customer Service Intern to join our dynamic team. This role focuses on managing and resolving level 1 customer inquiries, ensuring a seamless experience for our customers. The ideal candidate is familiar with Zendesk and Shopify or willing to learn.
Responsibilities
- Manage customer queries about product information, order statuses, and basic troubleshooting through various channels (email, social media).
- Zendesk Ticket Management: Use Zendesk to create, track, and resolve customer tickets promptly and professionally.
- Shopify Order Management: Assist customers with orders and process refunds and cancellations using Shopify.
- Escalate Complex Issues: Identify when customer issues require escalation to Level 2 support or other departments and ensure seamless handoffs.
- Maintain Customer Records: Update and maintain accurate customer information and interaction history in the CRM.
- Provide Product/Service Information: Offer customers guidance on product usage, specifications, and availability.
- Assist with Order Processing: Support order fulfillment, payment issues, and logistics queries via the Shopify platform.
- Customer Feedback: Collect and relay feedback to improve customer service operations and processes.
Requirements
- Experience with Zendesk: Basic knowledge of Zendesk or a similar customer service platform is highly desirable.
- Familiarity with Shopify: Experience using Shopify to manage orders or customer interactions is a plus.
- Excellent Communication Skills: Strong written communication skills to interact with customers professionally.
- Problem-Solving Attitude: Ability to think quickly and handle customer concerns effectively.
- Organisational Skills: Detail-oriented with the ability to manage multiple inquiries simultaneously.
- Team Player: Willingness to collaborate with other team members and departments for issue resolution.
To apply, please send an updated copy of your resume.
While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.
Benefits
Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:
- Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
- Attractive staff discounts on MJ products
- Well-stocked pantry filled with a variety of snacks and beverages
