Job description for Customer Service Executive at Central Retail Việt Nam
Discription :
• Answering questions related to products, promotions and services.
• Handling incoming calls.
• Record account information to open accounts and update customer data.
• Solving problems related to products and services by verifying complaints from customers; identify the cause of the problem; choose and explain the best solution; immediate repair or adjustment; follow up to make sure the problem is resolved and pleasing customers.
• Support for ordering, canceling orders, refunding or exchanging goods.
• Propose a solution when the product is defective.
• Inform customers about promotions, discounts.
• Gather customer information and analyze customer needs to recommend potential products and services to managers.
• Follow the company's procedures, guidelines and policies.
• Contribute to the group's overall effort to get work done as needed.
• Support another team if needed
• Assists in operations tasks in ecommerce segment where assigned, for example rechecking orders, recheck address for full compliance before posting as order completions
Requirements :
Required Qualifications;
• University degree in the subject related filed is preferable.
• 1 years experience of being in comparable coordination position;
• Good communication skills in English and Vietnamese
• Excellent ability to share knowledge and experience, being a constructive team player in cross-culture environment;
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.