Customer Service & Admin Staff

Cuffed

Rp4,000,000 - 5,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

18-26 years old

Female only

Skills

Customer Service

Problem Solving

Microsoft Excel

Customer Support

Customer Relationship Management

Google Docs

Communication Skills

Microsoft Office

Google Sheets

This job post is managed by

Cuffed Jewelry

Job description for Customer Service & Admin Staff at Cuffed

JOB DESK

Mengelola komunikasi customer melalui WhatsApp dan channel lainnya dengan respon yang cepat, jelas, ramah, dan profesional.
Memberikan informasi kepada customer terkait produk dan servis Cuffed.
Membantu proses booking, follow-up customer, pembuatan invoice, serta kebutuhan administrasi transaksi.
Melakukan input dan update data customer, pesanan, booking, transaksi, serta laporan harian, dan administrasi operasional lainnya.
Membantu update Google Sheets / Excel untuk kebutuhan operasional, dokumentasi, dan reporting.
Berkoordinasi dengan tim store terkait jadwal customer, ketersediaan produk, pesanan, dan follow-up customer.
Menjaga tone komunikasi brand agar tetap helpful, sopan, profesional, dan sesuai dengan standar pelayanan Cuffed.
Mendukung kebutuhan administrasi harian agar operasional customer service berjalan lebih rapi, teratur, dan efisien.

KUALIFIKASI

Maksimal usia 27 tahun.
Teliti, rapi, komunikatif, dan bertanggung jawab.
Pengalaman sebagai admin / customer service menjadi nilai tambah.
Menguasai Google Sheets / Microsoft Excel dasar.
Memiliki kemampuan Bahasa Indonesia yang baik dan Basic / Intermediate English.
Mampu menulis pesan customer dengan jelas, sopan, profesional, dan mudah dipahami.
Cepat belajar, sabar, detail-oriented, dan mampu menangani pertanyaan customer dengan tenang.
Mampu bekerja secara rapi, terstruktur, dan mengikuti format laporan yang sudah ditentukan.
Bersedia bekerja dengan lokasi utama di Pluit.

Cuffed

11 - 50 employees

Cuffed Jewelry is a semi-fine jewelry brand based in Indonesia, known for our permanent jewelry experience and meaningful everyday pieces. We create jewelry that feels personal, timeless, and designed to be part of our customers’ daily stories.

Since launching, Cuffed has continued to grow with multiple store locations and a strong focus on customer experience, product quality, and premium service. Our collections include permanent bracelets, rings, necklaces, charms, special jewelry collections, and personalized pieces made for daily and long-term wear.

At Cuffed, we believe jewelry is more than just an accessory — it represents memories, connection, and self-expression. We are looking for passionate, responsible, and detail-oriented individuals who are excited to grow together with a developing local jewelry brand.

Office address

Jl. Golf Island Timur, Kamal Muara, Daerah Khusus Ibukota Jakarta

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