Job description for Customer Service Admin at PT UNIMEX
CUSTOMER SERVICE FREIGHT FORWARDING will staff phones and handle all customer emails, orders, quotes. Effectively arrange all export, import and logistic activities in order to meet or exceed customer service expectations while maintaining custom regulations.
Requirements :
-Men /Woman
-Candidate minimal Diploma / Bachelor degree
-At least 3 years of working experience in export import department
-Having good networking related with forwarder business is a must
-Experience in Handling Customs documents
-Having knowledge and experience about PEB & PIB
-Fluent in English in oral & written
-Good interpersonal and communication skill
-Hard working & responsible
-Able to work under pressure
-Office Location at Jakarta Barat
Duties and Responsibilities:
• Establish and maintain a positive relationship with customers, agents, vendors and co-workers.
• Be available to service customers by phone & email from the start to the end of shipment’s processing.
• Timely and accurately process all customer inquiries and order inquiries shipping planning. Verifies product/commodities refer to custom regulation, inventory, shipping requirements, and regulatory information.
• Coordinate activities with operations department and worldwide agents, vendors to ensure timely shipments of orders.
• Adhere to all Indonesia Export Import Custom Regulations, Company’s import/export compliance requirements; customer’s import export requirements, procedures and processes.
• Timely and accurately prepare all required shipping details and export import compliance documents and update to customers at actual.
• Maintain complete, accurate and well organized export import processing record keeping files.
• Research and resolve customer concerns
• Generate and distribute shipment status reports to both internal and external customers
Kami mencari kandidat dengan prioritas perempuan yang memiliki gelar D3 atau sederajat, dengan pengalaman kerja antara 1 hingga 3 tahun di bidang terkait. Kandidat harus memiliki keterampilan dalam export import, layanan pelanggan, pemecahan masalah, kerja sama tim, dukungan pelanggan, manajemen hubungan pelanggan, dan komunikasi yang baik. Kemampuan menggunakan Microsoft Office juga menjadi syarat penting. Kami membuka kesempatan bagi calon yang ingin berkembang bersama kami dan berkontribusi dalam lingkungan kerja yang dinamis dan profesional.
