Job description for Customer Relations Intern at Glints Taploker
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Customer Relations Intern to join our Customer Relations and Customer Experience team to grow Glints' brand presence in Indonesia and support the company's products through various customer support channels.
What You’ll Be Doing
- Deliver outstanding customer service through multiple channels including live chat, WhatsApp, social media, and email.
- Manage a high volume of customer inquiries efficiently and address their needs with empathy and understanding.
- Resolve customer complaints by providing appropriate solutions within set time limits and ensure follow-up for confirmation.
- Collaborate with the Customer Experience team to gather customer insights and provide regular feedback for continuous improvement.
- Use your expertise in CRM platforms, especially Zendesk and Freshdesk, to streamline service processes and improve customer interaction.
- Apply problem-solving and analytical skills to identify and address customer issues effectively.
- Maintain accurate customer records, follow up on issues, and ensure interactions are handled with attention to detail and precision.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Why You Should Join Us
- Working in the customer service area will familiarise you with a number of different operating systems and programs that will be useful in many other careers and roles that you may have later on down the track and you will become the Service Champion
- Regional network: you will join one of the most diverse workplaces, and you will get to learn how to work with regional stakeholders across Asia
Who We Are Looking For
- 0 - 1 year of experience in Customer Service or Contact Center (non-voice)/Fresh graduates with previous internship(s) experience
- Minimal Diploma from any major. Fresh graduate or last year undergrad student are welcome as long as can do 5 days WFO
- Familiarity with CRM systems and practical tools like Zendesk and Freshdesk.
- Empathetic and stress tolerance
- A team player, but also a self-starter
- Strong interpersonal skills
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
