Customer Relation Officer

Dillco Chocolate

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Associate Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

Skills

Communication Skills

Microsoft Office

Customer Relationship Management

Customer Support

Problem Solving

Teamwork

Call Center

Help Desk

Customer Service

Outbound Call

This job post is managed by

Ashrie Octaviani

Premium Employer

Job description for Customer Relation Officer at Dillco Chocolate

Kualifikasi

1. Minimal pendidikan D3/S1 (lebih diutamakan jurusan Komunikasi, Manajemen, Marketing, atau Hospitality).

2. ⁠Terbiasa bekerja dengan target komunikasi (jumlah follow-up harian) dan laporan aktivitas.

3. ⁠Diutamakan yang pernah pegang market B2B F&B (supplier, distributor, cafe, hotel, resto, dll)

4. ⁠Pernah bekerja di cafe, coffeeshop dan F&B lainnya (nilai plus)

5. Bersedia untuk bekerja mobile

Deskripsi Pekerjaan

Monitoring Customer Retention
Reminder & personal follow-up
Menawarkan produk yang relevan menggunakan database pembelian sebelumnya
Menjaga agar komunikasi CR tidak bersifat jualan langsung, tapi soft reminder dan caring approach
Menjaga loyalitas dan kepuasan customer
Melakukan post-purchase check pada customer setelah transaksi
Mengingatkan pelanggan tentang promo, event, atau program loyalti
Reaktivasi customer dormant & lost
Bekerja sama dengan sales support untuk menghubungi customer

Dillco Chocolate

Food & Beverages

51 - 200 employees

Dillco is a company engaged in the Food & Beverage industry, focusing on supplying ingredients for hotels, cafés, and restaurants since its establishment in 2013. Starting with Dillco Chocolate, which specializes in chocolate powder products, the company later introduced Flavorich, offering gourmet products such as flavors and syrups in a wide range of variants to suit your business needs.

In addition to chocolate products and gourmet flavors and syrups, Dillco also operates a coffee roastery, Siliwangi Coffee, to support coffee shop businesses. Furthermore, Dillco now offers tea, honey, and palm sugar products to meet the needs of hotels, restaurants, and cafés.

Our products include:

- Dillco Chocolate

- Dillco Ethicoa

- Dilltea

- Siliwangi Store Bandung

- Flavorich

- Cordialls

Office address

Jl. Jupiter Utama No.E2/106, Sekejati, Buahbatu, Kota Bandung, Jawa Barat 40286

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