Job description for Customer Experience Officer at Hongqi Indonesia
We are preparing the arrival of a new automotive experience in Indonesia.
Not merely a dealership—but a modern luxury environment where technology, customer experience, and premium service come together.
As part of this journey, we are assembling the initial team who will shape the day-to-day experience behind the brand.
We are currently opening opportunities for:
Customer Experience Officer
Your role:
1. Handle customer feedback and concerns
2. Maintain post-sales relationship
3. Ensure every customer satisfaction at every touchpoint
We're looking for someone who:
1. Maximum age of 25 years old
2. Minimum of a Bachelor's degree (S1) in a relevant field; a Master's degree (S2) is preferred
3. Background in hospitality or premium service
4. Strong communication and emphaty
5. Calm, solution-oriented mindset
6. Fluent in English; Chinese proficiency preferred
This is an opportunity to grow within a premium automotive environment, where every detail matters — from first interaction to long-term ownership experience.
We are looking for individuals who are driven, detail-oriented, and client-focused, with a strong sense of responsibility and pride in their work.
