Job description for Customer Chat Support English ( Sales Focus ) at Flokq
*Please note that a very high level of fluency in English is a must for this role and all interview rounds shall be in English.*
About Flokq
Flokq is one of Indonesia’s most dynamic proptech startups, taking on the real estate industry which is worth more than $100 billion in property transactions every year. With technology, AI, data, and operational excellence at our core, we’re transforming how people rent, buy, and sell property—bringing speed, transparency, and customer focus to an industry long overdue for innovation.
You’ll join a fast-moving startup culture that rewards ownership, ambition, and results. With an international founding team and a high-growth environment, Flokq gives you the chance to grow your skills and make a real impact while helping modernize one of Indonesia’s largest and most traditional industries.
Role Summary ( High level of English fluency needed )
As a Customer Chat Support, you will be on the frontline of Flokq’s customer engagement, ensuring every inquiry is handled quickly and professionally. You will qualify leads, coordinate with internal teams, and help drive the lead-to-viewing conversion process. This role requires excellent communication skills, attention to detail, and the ability to work at speed in a high-volume environment.
Key Responsibilities
- Respond promptly to customer inquiries across WhatsApp channels.
- Qualify incoming leads and ensure they are passed on for viewing arrangements efficiently.
- Maintain accurate and up-to-date records in Flokq’s CRM system.
- Collaborate with Supply and Viewing teams to match customer requirements with available inventory.
- Assist the Senior Sales Admin and Sales Admin Leader in achieving daily and weekly conversion targets.
- Resolve customer queries and escalate complex issues as needed.
Requirements ( High level speaking and writing skills in English Mandatory )
- 1–3 years of experience in customer service, sales support, or administrative roles.
- Strong communication and problem-solving skills.
- Familiarity with CRM systems and lead management workflows is a plus.
- Proactive mindset and ability to multitask in a fast-paced environment.
- Native-level English fluency (spoken and written and is a non-negotiable)
- Fluent in Bahasa Indonesia.
- Full-time office presence in Yogyakarta.
