Customer Care Support

PT NAP Info Lintas Nusa (Matrix)

Rp3,000,000 - 4,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Customer Experience

Interpersonal Communication

Customer Service

Customer Support

Customer Care

Strong Communication Skills

Client Services

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PT NAP Info Lintas Nusa (Matrix)

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Job description for Customer Care Support at PT NAP Info Lintas Nusa (Matrix)

Job Description

Open ticket
Response email
First level handling
Responsible for answering call from customer

Requirement

Basic first level handling
Basic knowledge to open ticket
Basic knowledge to response email
Experience from ISP
Basic english
Basic understanding of network/internet service troubleshooting (including Telco and Fiber Optic knowledge) and Customer Service Communication
Minimum 2 years work experience in Customer Care Industry and Telecommunication

PT NAP Info Lintas Nusa (Matrix)

Telecommunications

51 - 200 employees

PT NAP Info Lintas Nusa (Matrix NAP Info) is a prominent telecommunication company based in Jakarta, Indonesia, founded in 2000. We operate Matrix Cable System (MCS), Matrix Cable Internet Exchange (MCIX) and Matrix Data Center. MCS has been the first independent network access provider to operate in Indonesia since 2008 while MCIX has been serving as the gateway for domestic providers to other international Internet Exchange globally. With an integrated ecosystem of both Network & Managed Service Provider, Matrix NAP Info has set to commit delivering solutions for businesses and engineering the future.

Office address

Jl. HR. Rasuna Said X5 Kav.2-3, Menara Kadin 7F, Jakarta Selatan, DKI Jakarta 12950, ID

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