Job description for Customer Assistant at Cleaning With O
📢We Are Hiring: Customer Assistant [FULL-TIME POSITION, JAKARTA BASED]
Cleaning With O (CWO) is a premium home care brand that offers more than cleaning we deliver peace of mind through sincere service, consistent quality, and attention to detail inspired by the spirit of Omotenashi. If you love helping others, closing deals with warmth, and growing in a professional team, you’ll feel right at home with us.
🎯 Role Summary
As a Customer Assistant (Sales Assistant), you will be the first face and voice of CWO — helping customers choose the right service, handling questions with patience, and ensuring that every booking is smooth and delightful. You will play a key role in turning inquiries into loyal customers.
✅ Key Responsibilities
- Respond to customer inquiries via WhatsApp, DM, phone, or email promptly and politely
- Explain services, packages, and promotions clearly to help customers make the best choice
- Guide customers through booking, payment, and scheduling
- Proactively follow up with potential leads and past customers to encourage repeat bookings
- Update and maintain accurate customer data in our simple CRM system
- Coordinate with the operations team to ensure service delivery matches customer requests
- Represent CWO’s premium service standards in every interaction
📌 Requirements
- Minimum S1 (all majors welcome)
- At least 1 year of experience in sales or customer service is preferred
- Excellent verbal and written communication in Bahasa (English is a plus)
- Confident, warm, and patient when explaining services and handling concerns
- Organized, responsive, and comfortable working with
- WhatsApp Business and simple CRM tools
- Willing to work hybrid: partially onsite to understand operations, partially remote
- Enthusiastic about premium customer service and closing sales properly
💎 Why Join Cleaning With O?
✨ Grow in a thoughtful and supportive team that values clarity, kindness, and consistency
✨ Learn how to serve premium clients with grace and high-level service etiquette
✨ Gain access to structured systems, clear SOPs, and ongoing mentorship to build your confidence
✨ Enjoy a role where your presence and empathy truly matter to people’s daily lives
✨ Be part of a forward-thinking local brand that leads with purpose, heart, and quality
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If you’re excited to help us deliver the best service to every home — we’d love to meet you!
