Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Job description for Consultant Team Leader at amalan international indonesia
- Motivate and develop the team to consistently deliver excellent service
- Reach KPIs for the team and its members
- Guide and coach team members
- Assist customers with any problems experienced with our service
- Make sure that processes are followed
- Participate in continuous process improvement
- At least 1 year work experience leading a contact center team of 10 agents or more
- Analytical person that manages by KPI & people person that motivates the team
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Highly motivated, able to manage priorities and adapt to change in a fast-moving environment
- Professional and friendly attitude and able to quickly develop a good relationship with both team members and customers
- Fluent in Bahasa Indonesia and English
- A Diploma, Bachelor, or Master’s Degree in any field from a reputable university
- Willing to relocate to Yogyakarta, one of the foremost cultural centers of Indonesia
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