Job description for Community Management Officer at BrandPartner
As our Community Management Officer, you will become the bridge between Reserve by City Padel and the wider padel community.Community Relationship: Build and maintain strong relationships with padel clubs, community leaders, members, corporate communities, and potential partners.
Responsibilities
- Community Engagement: Create and execute community engagement initiatives such as fun play, open match, club night, member gathering, and community-based activations.
- Community Acquisition: Support the acquisition of new players, members, academy participants, and club partners through direct engagement and relationship-building.
- Event & Activation Support: Assist the execution of tournaments, community events, brand collaborations, and post-launch activations to strengthen Reserve’s presence in the padel ecosystem.
- Member Experience: Ensure every community interaction reflects Reserve’s premium, welcoming, and lifestyle-driven brand experience.
- Community Database Management: Maintain community records, contact lists, attendance data, feedback, and engagement history for future activation planning.
- Feedback & Insight Collection: Gather insights from players, members, clubs, and communities to help the team improve programs, services, and customer experience.
- Collaboration with Internal Team: Coordinate with Operations, Academy, Marketing, and Event teams to ensure community programs are well-executed and aligned with Reserve’s business goals.
Requirements
- Based in Surabaya
- Graduate of Bachelor’s Degree in Communication, Marketing, Management, Sport Management, or related fields is preferred
- Experience in Community Management, Event Activation, Partnership, or Sport & Lifestyle Community for min. 1–2 years
- Strong interpersonal skill with ability to approach, engage, and maintain relationships with padel clubs, members, and community leaders
- Excellent understanding of sport, wellness, lifestyle, and community-driven business
- Confident to communicate with members, KOLs, partners, and high-value customers
- Highly organized in managing community database, event schedules, communication groups, and member follow-ups
- Willing to work hands-on during community events, tournaments, club activations, and weekend activities
- Passionate about building relationships and creating memorable customer experience
