Community and Customer Support Specialist
Skills
Job description for Community and Customer Support Specialist at GEMSTONE ENTERTAINMENT
POGO FM was launched in 2021 by Gemstone Entertainment, POGO FM is an audio platform that focuses on podcasts and audiobooks in South East Asian including Indonesia, Malaysia, Thailand, Vietnam and Philipines. Audio is not only music. It is way beyond that.
Why work with us?
A career in Community function will provide you with the opportunity to unleash your endless creativity in sustaining the community in the POGO FM ecosystem.
What you will do?
- User Feeback
- Operation Customer service work for in-App users/content creators (In-app/ Website feedback)
- Customer service work for comments from Google Play/Apple store.
- Collect feedback from users/creators (all kinds of feedback channels, including store, in-app, email, social media, chat group etc.)
- Make feedback worksheets to work with multiple teams (Product/lT/Operation/Community Service/Production) to improve our service, and follow up the problem-solving process.
- Produce, edit and update the content of FAQ Centre/ User Help Centre/ Creator Help Centre etc. Organize VIP user community/chat group, maintain the relationship, and collect feedback. Organize product testing demands from product/lT team for the new version of App within BETA testing volunteer groups.
Qualifications
- Fluent in English is required and in Chinese is a strong plus.
- Great interest in podcast/novels/voice-over.
- Experience in leadership roles through internships, extracurriculars, societies, etc.
- Superior interpersonal skills and ability to work extremely well as part of a team.
- Have experience in handling customer relationship
- Have the experience to discover the customer demand
About the company
we have 6 offices:
1. Vietnam: LIM Tower 3, 29A Nguyen Dinh Chieu, Ward Dakao, District 1, Ho Chi Minh City, Vietnam
2. Thailand: Interchange 21 Tower, 399 Sukhumvit Rd., Khlong Toei Nuea, Wattana, BKK 10110 Bangkok, Thailand
3. China: 18th Floor, Guohua Plaza, Yangpu District, Shanghai, China
4. Indonesia: Revenue Tower, SCBD, Jl. Jenderal Sudirman, Senayan, Jakarta, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, 12190, Indonesia
5. Malaysia: Equatorial Plaza, Jalan Sultan Ismail Kuala Lumpur, 50250, Malaysia
6. Phillipines: #23-106# Menarco Tower, 32nd Street, Bonifacio Global City,Taguig City 1634
In 2021, GSE launched POGO FM in South East Asia countries, POGO FM is an audio platform that focus on audiobook and podcast . The mission of the platform is to provide value to all creators, It aims to help content creators creating better audio contents and get rewarded for the work. POGO FM works with the best in the industry to bring this goal to life.
Office address
Revenue Tower, SCBD, Jl. Jenderal Sudirman, Senayan, Jakarta, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, 12190, IndonesiaCompany gallery
