Job description for Community and Customer Support Specialist at GEMSTONE ENTERTAINMENT
- User Feeback
- Operation Customer service work for in-App users/content creators (In-app/ Website feedback)
- Customer service work for comments from Google Play/Apple store.
- Collect feedback from users/creators (all kinds of feedback channels, including store, in-app, email, social media, chat group etc.)
- Make feedback worksheets to work with multiple teams (Product/lT/Operation/Community Service/Production) to improve our service, and follow up the problem-solving process.
- Produce, edit and update the content of FAQ Centre/ User Help Centre/ Creator Help Centre etc. Organize VIP user community/chat group, maintain the relationship, and collect feedback. Organize product testing demands from product/lT team for the new version of App within BETA testing volunteer groups.
- Fluent in English is required and in Chinese is a strong plus.
- Great interest in podcast/novels/voice-over.
- Experience in leadership roles through internships, extracurriculars, societies, etc.
- Superior interpersonal skills and ability to work extremely well as part of a team.
- Have experience in handling customer relationship
- Have the experience to discover the customer demand