Job description for Clinic Assistance (Psychology)(Virtual) at Annabelle Psychology
Annabelle Psychology Pte Ltd
-WFH
-Receptionist (Administration & Office Support)
-Full time
Responsibilities:
- Clinic executive working in virtual setting, responsibility including:
- Provide warm, professional remote front-desk support to clients via phone, email, and online platforms, ensuring a smooth virtual check-in and follow-up experience
- Manage client registrations, appointment scheduling, rescheduling, and enquiries through the clinic’s booking systems
- Handle payment processing, invoicing, and financial record-keeping
- Perform general administrative tasks, including managing records and the clinic’s file system (Microsoft Excel/Word)
- Coordinate psychologists’ calendars, room bookings, and send appointment reminders and follow-ups
- Respond promptly and professionally to phone calls, emails, and client enquiries
- Occasional in-person meetings might be required from time to time.
Key Requirements:
- Maturity of character, sensitive to mental health clients
- Meticulous and organised, able to self-prioritise and perform with minimum supervision
- Fluent English required; Mandarin or Bahasa speaking skills an advantage to attend to clinic phone calls, e-mails and enquiries in a timely and professional manner from English, Mandarin and Bahasa speaking clients
- Proven AI Literacy: Hands-on experience with tools like ChatGPT, Claude, Gemini, CopyAI, or AI tools.
- An “enabler” to assist our psychologists in providing the best level of care to our clients
- Friendly personality with a positive working and learning attitude
- Full-time (5 day work week - including Saturdays. One week day off in-lieu)
- Schedule A: 8.30am to 6.30pm
- Schedule B: 11am to 9pm
- Remark for both schedule: 9 working hours + 1 hour meal break
Straight Talk from the Boss:
- Our amazing crew makes the work look effortless but it's tough work juggling clients, enquiries, clinicians, children, toys, and animals (real and fake ones) all at the same time.
- We take a lot of care in searching for the right persons to join us as we are a tight-knit team. That means we play, laugh, poke fun, and sometimes fight and quarrel with each other. But most of all, we look after each and every member of our work team.
- We hope to see you joining our virtual crew soon!
We regret that only shortlisted candidates will be notified.
