Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
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Stock option
We generally give this to our loyal employees who serve the organisation for a certain specified period of time. Eligible employees are offered to buy our Company's shares at a discounted price.
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Skills
Job description for Client Service Associate - Vietnam Market (Social Media Account) at TDCX Thailand
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 310+ industry awards
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties and responsibilities that may be assigned to you.
- Candidate must possess at least a Bachelor's Degree or Master's Degree in any field.
- Two (2) years of work experience in the related field is required for this position.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Excellent verbal and written communication skills in English and the language of the supporting market.
- Comfortable working with computers and multiple systems.
Interview process
- Apply via Glints
- Screening interview with our recruiter
- Interview with Team Lead
- Test