Job description for Client Relations & After Sales Representative at PT. Solace Wellness Group
To apply for this position correctly, you must follow the instructions below the job description. Any application that applies on Glints will not be considered.
Based in Bali (Relocation Required for Non-Residents)
Wellness by Solace is a leading wellness brand in Indonesia, specializing in high-end luxury wellness equipment and customized wellness solutions for residential and commercial clients. We’re seeking a Client Relations & After Sales Representative to support our growing client base and ensure exceptional post-purchase experiences.
Who We’re Looking For:
✔ Fresh graduates welcome – prior experience in after-sales or customer service is a plus
✔ Excellent communicator in both English and Indonesian (spoken and written)
✔ Highly organized, dependable, and detail-oriented
✔ Empathetic and solution-focused when handling client concerns
✔ Willing to learn technical product knowledge (full training provided)
Key Responsibilities:
✔ Serve as the main contact point for clients after purchase
✔ Coordinate product installations – delivery timing, client updates, and site readiness
✔ Guide clients on product care and usage
✔ Follow up on service requests, warranties, and technical issues
✔ Work closely with the technical team to arrange service visits
✔ Maintain accurate internal records and communication logs
What We Offer:
✔ Full-time position with training and growth potential
✔ BPJS, paid sick leave, and up to 12 days of annual leave
✔ Supportive team culture and purpose-driven work
How to Apply (Read Carefully):
To apply for this position correctly, you must follow these steps:
1. Send your CV in English to careers(@)wellnessbysolace.com
2. Use the subject line: “Application for Solace Client Relations & After Sales Representative”
3. In your email, answer this question: “What does great after-sales service mean to you?”
Applications that do not follow these steps will not be considered.
