Job description for Business Development Associate at ShopNJoy
About ShopNJoy
ShopNJoy is a fast-growing Merchant-Tech platform reshaping how merchants attract, convert, and retain customers through a blend of technology and on-ground execution.
We’re built by experienced startup operators across retail and tech—and we’re scaling fast.
We are looking for a motivated and customer-focused Business Development Associate to help grow our merchant base. This role is ideal for someone early in their sales career who enjoys building relationships, learning about customer needs, and contributing to business growth.
You will identify new business opportunities, engage prospective customers, support the sales process, and work closely with senior team members to achieve sales targets.
Key Responsibilities
• Identify and qualify new sales opportunities through outbound prospecting and inbound leads.
• Contact prospective customers via phone, email, social media, and networking.
• Schedule meetings for product demonstrations to merchants.
• Conduct customer discovery to understand their business needs and challenges.
• Prepare proposals, quotations, and follow up on sales opportunities.
• Maintain accurate customer records and sales activities in the CRM.
• Build and maintain strong relationships with prospects and customers.
• Support negotiations and assist in closing sales opportunities.
• Achieve individual sales and activity targets.
• Monitor market trends and competitor activity.
• Collaborate with marketing and customer success teams to improve the customer experience.
Prerequisites
What we're looking for:
• Diploma or Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
• 1–2 years of sales or business development experience.
• Strong verbal and written communication skills.
• Confident speaking with customers and building rapport.
• Good organizational and time management skills.
• Comfortable using Microsoft Office or Google Workspace.
• Willingness to learn sales techniques and product knowledge.
• Positive attitude and resilience.
Preferred candidates would have:
• Experience using a CRM (e.g., Salesforce, HubSpot, Zoho CRM).
• Experience with cold calling or lead generation.
• B2B sales experience.
• Experience in SaaS, technology, or the company's industry.
Key Competencies
• Customer-focused mindset
• Communication and presentation skills
• Relationship building
• Problem-solving
• Initiative and self-motivation
• Adaptability
• Teamwork
• Attention to detail
• Results-oriented
What We Offer
• This is a full-time 6 month contract and there is an opportunity to be converted to a full-time staff with us
• Competitive base salary with upfront commission and running commission of up to $2000 per merchant
• Transport allowance
• Sales training and mentoring
• Career progression opportunities
• Supportive team environment
• Annual leave and public holidays
• Medical benefits
• Professional development opportunities
