Job description for B2B Operations Admin at Pinhome
About the role
As a B2B Admin in the Home Services Vertical, you will play a key supporting role in managing and executing the operational flow of B2B orders. This includes scheduling services, maintaining accurate order data, and serving as the primary point of contact for the Supply team. Your role ensures that every B2B order runs smoothly — from initial request to fulfillment — by keeping things organized, accurate, and on time.
What You Will Do
- Schedule B2B service orders based on client needs and supply/talent availability.
- Act as the main point of contact for the Supply team to coordinate daily assignments.
- Recap and maintain accurate order data (e.g., client details, service time, assigned talent) in internal systems or trackers.
- Update and monitor order trackers, ensuring all information is complete and up to date.
- Follow up on order issues or schedule changes and ensure timely resolution with internal teams.
- Support the preparation of daily/weekly operational reports for internal use.
- Communicate effectively with stakeholders to ensure alignment across operations.
What You Will Need
- Fresh graduate or 0–1 year of experience in admin, operations, or coordinator roles.
- Strong attention to detail and consistency in managing data and documentation.
- Good time management skills — able to handle multiple tasks and prioritize efficiently.
- Basic proficiency in Google Sheets or Excel (e.g., data entry, simple formulas).
- Clear communication skills to collaborate with internal teams.
- A proactive and responsible mindset — willing to learn and take ownership of assigned tasks.
- Comfortable working in a fast-paced and structured environment.