Application Support / IT Officer
Skills
Job description for Application Support / IT Officer at PT Avows Technologies
Responsibilities
- Possessing specialist knowledge of operating systems, devices, applications and software
- Providing technical support to teams within the organisation, and to external clients when required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation’s systems
- Developing reports for teams across the business
Requirements:
- A degree in information systems, computing studies, IT or any other related fields.
- Knowledge of programming languages like SQL
- Astounding interpersonal skills
- Previous experience as an application support or a similar role
- Understand IT management software
- Experienced in handling containerization (docker, jenkins, etc)
- Familiar with CI/CD tools
About the company
Founded in 2008, Avows serves global IT companies and the leading software vendors in Communications & Technology, Banking & Financial Services, Insurance, Telecommunications, and Media, Information & Entertainment industries. We build and support applications and platforms for our clients that create competitive advantage and bring true value to the customer.
Office address
Menara Rajawal, 24 floor, Mega KuninganCompany gallery
