Job description for AI Conversational Designer (Internship/ Junior Role) at WIZ HOLDINGS PTE LTD
Job Descriptions:
- Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ Al Talkbot Platform, ensuring projects are delivered on schedule.
- Develop and implement test suites to check Al conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
- Monitor and maintain the Al conversation experience, resolve user feedback issues, and determine underlying causes.
- Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance Al conversational abilities.
- Work with clients to identify the text responses they require for the talkbot.
- Create text responses designed to enhance user interactions with the bot.
- Update and refine text responses according to customer feedback and interaction patterns.
Requirements:
- Candidates with no prior experience are welcome to apply.
- Internship opportunities are available.
- 1–3 years of experience in conversation design, product management, business analysis, or chatbot design is an advantage.
- Proven ability to define and optimize conversation design workflows and processes.
- Strong communication, presentation, and client-facing skills, with the ability to explain complex design decisions to both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills with a data-driven mindset
- Experience in software, chatbot, or system testing is a plus.
