Admin

Customer Service:

• Reply to customer's enquiries online.
• Greet customers and assist with enquiries at the shop
• Provide information about our services, prices and terms.
• Handle bookings and reservations.

Documentation and Record Keeping:

• Prepare and manage contracts for rentals and other services.
• Maintain records of rental transactions, including customer details, payment information, and rental duration.
• Keep track of vehicle inventory and availability.
• Prepare other administrative documents to support the company's activities.

Payment Processing:

• Handle cash, credit card, or digital payments.
• Issue receipts and manage invoicing.
• Monitor and follow up on pending payments or overdue accounts.

Vehicle Maintenance Coordination:

• Schedule regular maintenance and servicing of motorbikes.
• Record and track maintenance activities.
• Coordinate with mechanics or service providers for repairs.
• Keep and update inventory of parts and tools for mechanical purposes.

Marketing:

• Assist with promotional activities and marketing campaigns.
• Manage social media accounts and respond to online enquiries.

Reporting:

• Track customer feedback and suggest improvements.
• Provide regular updates to management on shop performance.

Administrative Support:

• Handle phone calls, emails, and other forms of communication.
• Organize and maintain the shop's filing system.
• Order office supplies and manage shop-related logistics.

Customer Relationship Management:

• Build and maintain relationships with repeat customers.
• Address and resolve customer complaints or issues.
• Gather customer feedback to improve services.
• Other work as required by the Company from time to time.