Job description for Admin Online WhatsApp at cinchy.life
Job Description:
We are seeking a reliable and responsive Online Admin to manage our WhatsApp Business account. The ideal candidate will be responsible for assisting customers with their rental inquiries and bookings via text or call, ensuring a prompt and professional response.
Key Responsibilities:
- Respond to customer inquiries on WhatsApp within 10 minutes (best) to 30 minutes (tolerable).
- Assist customers in booking scooter rentals through our website, providing guidance on product selection and the reservation process, using both English and Bahasa Indonesia.
- Coordinate scooter delivery and return schedules with on-site staff to ensure smooth operations using Google Sheets, Docs, and Drive.
- Follow established protocols for customer service and communication, as provided by Cinchy's training program.
Requirements:
- Must be fluent in both English and Bahasa Indonesia.
- Minimum High School Diploma.
- Previous experience in customer service or online administration is a plus.
- Proficient in using Google Sheets, Docs, and Drive.
- Must own a smartphone capable of running WhatsApp Business and a laptop.
- Strong communication skills and the ability to work independently.
- Available to respond to messages promptly between store hours.
- Must be available to work on weekends and public holidays, with shifts arranged to allow for days off.
Benefits:
- Flexible working hours.
- Comprehensive training on our products and reservation process.
- Opportunity to work remotely.
- Growth opportunities: Potential to advance to a Operation Admin role, overseeing data entry and reconciliation.
Working Hours:
This is NOT a full-time position. The workload depends on the volume of customer inquiries. Some days may be busier than others, with more frequent messages to respond to, while other days may be quieter. Flexibility is key, as you'll need to be available to respond promptly, even if the actual working hours vary day to day.
How to Apply: If you meet the above qualifications and are excited about joining our team, please send your resume/CV.
About Us: Cinchy's Scooter Rental Shop is a leading provider of scooter rentals, committed to delivering top-notch customer service and a seamless rental experience. We are looking for a dedicated Online Admin to manage our WhatsApp communications and assist customers with their bookings.
