Admin Helpdesk

PT Prima Vista Solusi

Company prefers not to disclose

Administrative & HR Administrative Staff

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Male only

Skills

Teamwork

Microsoft Excel

Help Desk Support

Communicative

Administration

Job Benefits

Health Insurance

Work Insurance

This job post is managed by

Joscelind Neva

Premium Employer

Job description for Admin Helpdesk at PT Prima Vista Solusi

Deskripsi Pekerjaan

Membuat job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp
Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat.
Melakukan survey kepuasan ke klien / health check customer atau merchant
Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan.

Kualifikasi:

Pendidikan minimal D3 semua jurusan dengan IPK > 3.00
Dapat mengoperasikan Microsoft Office (Excel, Outlook)
Terorganisir dan dapat bekerja di bawah tekanan.
Dapat berkoordinasi dengan team internal dan eksternal.
Bersedia untuk bekerja lembur

PT Prima Vista Solusi

501 - 1000 employees

Primavista is a distributor and provider of end-to-end payment solutions founded in 2002. 
Primavista focuses on providing payment systems for “card present” systems such as 
edc terminals and “not card present” such as internet payments and mobile payments.

Due to its comprehensive portfolio of products and services, its unique position as a 
leading technology company and financial institution and its truly international corporate 
structure, PrimaVista is uniquely positioned to support partners in its group payments 
initiatives and is confident that it will fully meet partner requirements. PrimaVista's 
unique selling proposition includes: 

• Extensive portfolio of international and domestic payment schemes 
• Multi-channel payment acceptance capabilities (POS, e-commerce, NFC, etc.) 
• Issuance of prepaid Apps and mobile wallets 
• Global network of financial institution partnerships and acquiring banks 
• A variety of unique risk management and fraud protection services. 
• Comprehensive financial services based on own banking license. 
• Unmatched level of customer service and system availability. A comprehensive 
range of integrated consulting and services. 
• Staff with extensive experience in the telecommunications, retail, travel and finance 
industries and familiarity with financial processes and the specific challenges faced, 
based on practical experience in the realization of similar projects.

Office address

International Financial Center, Tower 2, 16th Floor, Jl. Jenderal Sudirman Kav. 22-23, Jakarta Selatan

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