Job description for Admin & Call Center Specialist at Hired.id
Our client is a leading company in the Consumer Electronics industry, specializing in premium home appliances. We are looking for a customer-focused and detail-oriented Admin & Call Center Specialist to support customer service operations, sales administration, and after-sales service.
Job Description
- Customer Service & Call Center
- Handle inbound customer inquiries via hotline, WhatsApp, and other communication channels.
- Conduct outbound customer satisfaction and post-service follow-up calls.
- Follow up with prospective customers and support sales conversion activities.
- Record customer interactions, feedback, and service requests accurately in the system.
- Coordinate with internal departments to ensure timely resolution of customer requests.
- Sales & Service Administration
- Process and schedule product surveys, installations, and maintenance appointments.
- Coordinate appointment schedules between customers, technicians, and the sales team.
- Maintain accurate customer, order, and payment records.
- Prepare daily operational reports and administrative documentation.
- Support the sales team with operational coordination and service administration.
Requirements
- Minimum Diploma (D3) in any major.
- 1–2 years of experience in Customer Service, Call Center, Customer Care, or Administrative roles.
- Experience in Consumer Electronics, FMCG, Retail, or related industries is preferred.
- Excellent communication and telephone handling skills.
- Customer-oriented with strong interpersonal skills.
- Proficient in Microsoft Office and comfortable using digital systems.
- Strong attention to detail with excellent organizational skills.
- Good command of English for daily communication and reporting.
- Willing to work on-site in West Jakarta.
- Willing to provide occasional weekend or after-hours support when operationally required (overtime compensation provided)
Work Information
- Employment Type: Contract
- Work Arrangement: On-site
- Working Hours: Monday–Friday, 09:00–18:00
- Location: West Jakarta
