Job description for Account Team Lead at HEDIMA Vietnam
Company Description
HEDIMA, a division of METAMED, is a leader in digital marketing consulting and implementation for the healthcare industry in Vietnam. As part of the METAMED ecosystem, HEDIMA leverages comprehensive platforms like YouMed and Y360 to provide data-driven marketing solutions. Their expertise spans consulting, strategy development, marketing campaign execution, and medical content creation. Partnered with over 30 multinational pharmaceutical companies, HEDIMA focuses on delivering optimized, cost-effective strategies for healthcare clients.
Job Overview
Account Leader in HEDIMA is responsible for:
• Leading a team of Account Specialists to develop long-term relationships with clients.
• Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.
• Achieving assigned business targets.
Duties and responsibilities:
1. Project Management
• Receive client’s briefs, clarify all of their needs & consult HEDIMA’s services and solutions to clients.
• Monitor project team in developing & executing projects.
• Negotiate with clients/ suppliers to ensure achieving highest profit with lowest cost.
• Manage risks & solve problems that occur during project’s execution.
2. People Management
• Build a strong Account team and manage/ coaching team members.
• Collaborate with internal teams to ensure they fulfill all client’s requirements.
3. Client Management
• Build strong client relationships to maintain current business & acquire new clients.
• Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.
• Focus on improving the client’s experiences.
4. Process Management
• Work with accountant/ admin to track contract payment progress, monitor cash flow & liabilities.
• Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.
• Other related tasks as BOD’s requirements.
Requirements
• At least 3-4 years of experience in Sales/ Marketing/ Account at pharmaceutical / media/ advertising companies;
• At least 1 year experience in people management;
• Excellent in communicating/ presenting/ negotiating in English & Vietnamese;
• Expertise in marketing & digital marketing;
• Project management & interpersonal skills;
• Client service mindset;
• Medical background (Doctor/ Pharmacist) is an advantage.
Salary and benefits
• Working in a professional and dynamic environment;
• Monthly salary and 13th-month salary;
• Annual bonus based on the set KPI (up to 4 months’ salary);
• Private health insurance;
• Award for best performance;
• Annual trip & team building;
• 12 days of leave and public holidays according to state regulations.
Other
• Location: An Cu Duc Phu Building - 3/1 Thanh Thai Street, Dien Hong Ward, HCMC
• Working time: Monday to Friday | 08:30 – 17:30
