Job Requirements
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Skills
Job description for Account Manager at IDEOWORKS.ID
- Be the primary point of contact and build long-term relationships with customers;
- Help customers through email, phone, online presentations, screen-share, and in person meetings;
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors;
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders;
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis;
- Responsible for working with the Business Development team to onboard and integrate new clients and developing existing client relationships;
- Liaise between the customer and internal teams.
- Bachelor’s Degree in appropriate field of study or equivalent work experience;
- Proven account management or other relevant experience;
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
- Experience in delivering client-focused solutions based on customer needs;
- Proven ability to manage multiple projects at a time while paying strict attention to detail;
- Excellent listening, negotiation and presentation skills;
- Deep digital understanding;
- Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology;
- Keen attention to detail and adherence to deadlines;
- Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software.
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