Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Insurance
Unexpected things may happen at unexpected times. We cover basic insurance costs for you and your loved ones in case of emergencies or unfortunate events. You can also upgrade your plan any time you want.
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Skills
Job description for Account Manager at Impact
- Develop and maintain good customer relationships by sharing best practices on achieving product success
- Respond to client inquiries and concerns to improve the customer experience journey
- Work collaboratively with internal teams to identify solutions and resolve customer issues
- Responsible for tracking customer experience analytics to understand user behavior and usage
- Proactively conduct annual checks to ensure customer satisfactions or identify any renewal risks
- Provide insights and suggestions for product development from various resources of customer feedback (survey, meeting, report, etc)
- Bachelor/MS graduate from Business or related major with minimum GPA 3.5 out of 4.0
- Min 1-2 years of experience in Customer Success, Account Manager, Relationship Manager, Project Management, Business Analyst, or similar role
- Experienced handling Medium to Enterprise customers in a startup tech company are preferred
- Passionate about customer experience and concerns regarding the products
- Deep understanding of enterprise software implementations (ERP/SaaS/HRIS)
- Must have traits: Data-driven, out-of-the box thinking, growth mindset, good communication skills
- Interesting projects and people: Your objective is to providing solutions and value to the directors of SMEs
- Large apps scope: CRM, MRP, Accounting, Inventory, HRM, Project Mgt, etc.
- Direct coordination with functional consultants for qualification and follow-ups.
- Great team of smart people, in a supportive, casual, and open working culture
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