Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Job description for Account Manager at Hubble
- Flexibility of working from home
- Personal company laptop
- Best leave entitlement
- Attractive rewards
- Superb Employee Culture
- Genuine career progression opportunities
- Global transfer opportunities
- Purpose driven
- Hungry, ambitions, and self-motivated
- Meritocratic, results/performance > age/bureaucracy
- Resourceful, independent, chart our own destiny
- Determined, perseverance, and hard working
- Creative, innovative, out of the box
- Drive Client Success Outcomes
- Increase renewal rates and reduce churn
- Expand our revenue in accounts through cross-sell and up-sell
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Manage Client Success Activities
- Client Success Management
- Renewals
- Cross-sell / Up-sell
- Client Support
- Advocacy
- Measure Effectiveness of Client Success
- Define operational metrics
- Establish system for tracking metrics
- Expose subset of metrics to executive team, company and board
- Define and Optimize Client Lifecycle
- Map customer journey
- Develop listening points in the journey (e.g., usage, satisfaction, etc.)
- Standardize interventions for each point in journey
- Define segmentation of client base and varying strategies
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Inspire Client Success Across Company
- Create company-wide culture of Client Success
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
- Drive company-wide definition of ideal client
- Create company-wide customer feedback loop
- Minimum 4 years experience in client success roles
- B2B software experience is preferred
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Relevant Bachelor’s degree; preference for computer science or related degrees