Job description for Technical Writer at PT NPS PEMUDA BERDIKARISMA
Responsibilities:
Technical Documentation Development
- Prepare daily and monthly reports for dedicated projects and service activity reports to be submitted to customers and management.
- Develop reporting formats in accordance with project requirements.
- Develop and maintain Standard Operating Procedures (SOP), user manuals, and technical guides.
- Translate complex technical information into clear and user-friendly documentation.
- Assist in preparing technical FAQs and customer guidance materials.
Team Coordination
- Take responsibility for and coordinate with cross-functional teams (Engineering, Sales, Finance) regarding project and service reports submitted to management.
- Handle documentation management, storage, and archiving (hardcopy and softcopy).
- Validate documentation accuracy with relevant teams.
Administration & Compliance
- Structure documentation to ensure organized and easy access.
- Ensure documentation complies with IT security standards.
- Support internal and external audit requirements.
Customer Support
- Communicate and discuss with customers via WhatsApp and email when required.
- Attend meetings and project site visits when necessary.
Qualifications:
- Have a minimum of a Diploma (D3) or Bachelor’s Degree (S1) in Electrical Engineering, Refrigeration & Air Conditioning Engineering, Informatics Engineering, or related field
- Fresh graduates are welcome to apply; 1–3 years of experience in IT industry is preferred
- Basic understanding of electrical systems and electrical parameter measurements
- Ability to read and interpret electrical drawings (single line diagram)
- Proficient in Microsoft Office and Google Workspace
- Strong analytical skills with the ability to research, interpret, and present technical information clearly
- Fluent in English, both written and verbal
- Strong communication, coordination, and logical problem-solving skills
- Able to work independently and in a team with good discipline and time management
- Able to join immediately and domiciled in Jakarta
Benefits:
- BPJS K & TK
- Festive Allowance
- Reimbursement
