Job description for Account Manager at Glints Taploker
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
About This Role
The Mission of this role is to drive numbers of job listings on the marketplace in 6 months to build a foundational ratio between jobs and talents for network effects. Ensure the employer user experience on the marketplace is coherent and drive end-quarter customer satisfaction results.
We’re looking for an Account Manager (Telemarketing) to join our Marketplace Monetization team, to help grow our company in Indonesia.
What You’ll Be Doing
- Company Acquisition Growth : Acquiring potential companies to use Glints Job Portal in certain industries. Doing Self-sourcing via outbound cold call, email or site visit (if needed)
- Client Relationship Management: Build and maintain strong relationships with key clients of the job portal business. Understand their business goals, recruitment needs, and provide tailored solutions to support their growth. Act as the main point of contact for client inquiries, issues, and escalations
- Operational Management: Oversee the day-to-day operations of the job portal business. Monitor key performance indicators (KPIs), analyze data and trends, and implement process improvements to enhance operational efficiency and effectiveness. Collaborate with cross-functional teams, such as marketing, product development, and customer support, to ensure seamless operations and delivery of services.
Who We Are Looking For
- Has min. 1-2 years of experience in sales or account management
- Target Oriented: Able to meet the department target, whatever it takes
- Good Time Management: Self-organized person to maintain productivity between sourcing, calling and other possible administrative task
- Proactively Customer- Obsessed: Shows sensitivity toward customer needs, able to gain deep understanding of users and develop solutions that meet their needs
- Excellent questioning skills: Knows how to collect info in a question format where can help you get objective feedback from the audience without bias, understands the importance of setting up a hypothesis before collecting the feedback and review
