Job description for Operations & Training Manager (English Speaker) at Future Ready Academy
Future Ready Academy is a leading Singapore headquartered training institution dedicated to preparing the future-ready generation in the increasingly digital world of AI, robotics and coding across Southeast Asia.
We are the education partner of Carnegie Mellon Robotics Academy (CMRA) in Southeast Asia to deliver their curriculum and certification for both K-12 STEM education and Technical & Vocational Education Training (TVET). Through our training and certification, high school students enhance their chances of entering the best universities worldwide and university and college graduates get access to internship opportunities and jobs of the future.
We are seeking an Operations and Training Manager who can combine operational precision with a passion for training and development. In this role, you will play a vital part in ensuring the quality and consistency of our educational programs by focusing on the internal training and professional growth of our trainers. You will also serve as the key link between ground-level training insights and curriculum development, ensuring our offerings meet the needs of both our educators and learners.
We’re looking for someone who is meticulous in managing operations, skilled at teaching learners of all levels, and capable of inspiring others to achieve excellence. The ideal candidate is a natural leader who commands attention, energizes their team, and drives success with a “can-do” attitude. Beyond operational expertise, this role demands someone who thrives on lighting the spark of learning and growth in others through education.
It is great if you have a technical background, such as engineering and computer science, but it is not mandatory. Any degree or diploma in any discipline, not necessarily in technical discipline, is advantageous. Above all, we value demonstrated experiences and track record in helping companies to grow, more than just academic credentials.
We prefer 5 years working experience in the service industry. It can be hospitality, banking, or technology. If you have an experience in education, publishing or related industry, it will be an advantage.
If you are such a person with these intangible qualities, we can’t wait to have a conversation with you because we have the opportunities to help you soar through the sky.
Responsibilities
Internal Training and Development:
- Conduct and oversee internal training programs to enhance the skills and professionalism of our educators.
- Monitor and ensure the consistent delivery of high-quality training sessions by educators.
- Collaborate with educators to gather feedback and insights from their experiences in the field.
- Provide actionable feedback to curriculum developers to refine and improve training materials.
Operations Management:
- Oversee day-to-day operations, including scheduling trainers and managing logistics and lesson materials.
- Ensure all training sessions are well-prepared, with necessary resources in place ahead of time.
- Monitor inventory, supplies and equipment to support activities and programs.
- Serve as the primary point of contact for customers, addressing inquiries and resolving concerns promptly.
- Implement quality control processes to maintain operational excellence.
Training and Supervision:
- Conduct and deliver training as required for various Future Ready Academy programs.
- Supervise and mentor educators, delegating tasks and responsibilities effectively.
- Evaluate, assess, and document on students’ progress on a timely basis.
- Support administrative, marketing activities and event-related duties as required.
Requirements and Skills
- Have 5+ years of experience in training, teaching, and/or education function.
- Experience in education field is a must.
- Proven experience in training trainers and delivering high-quality classroom instruction.
- Network and/or experience with education, schools, and universities will be a strong advantage.
- Experience with international school/ curriculum will be a strong advantage.
- Is relationship-driven with ease in building strong customer connections.
- Have excellent communication skills, both oral and written in English and Bahasa Indonesia.
- Are a great deal negotiator with significant successes under your belt.
- Have a high level of perseverance, always learning and adapting.
- Have a “Can-do” attitude and committed to making things happen.
- Is a critical thinker and problem-solver.
