Job description for B2B Customer Success at PT Badr Interactive
Responsibilities
- Act as the primary post-deal point of contact for enterprise clients throughout the project and engagement lifecycle.
- Ensure client objectives, business outcomes, and success metrics are clearly defined and continuously tracked.
- Collaborate with delivery teams (Project Manager, Engineers, Analysts) to ensure solutions are aligned with client expectations.
- Proactively identify risks, issues, or misalignment and drive resolution before escalation
- Build strong long-term relationships with key client stakeholders to increase retention and expansion opportunities.
- Together with Project team, design and propose logical next-step solutions, enhancements, or system extensions based on client growth, operational gaps, or new requirements.
- Drive upsell and cross-sell opportunities based on client needs and solution adoption.
- Collect structured client feedback to support service improvement and internal learning.
Qualifications
- Bachelor’s degree (S1) in Business, Information Systems, Communication, or related fields.
- Minimum 2–4 years of experience as Customer Success, Account Manager, or Project Coordinator (preferably in B2B IT services or SaaS).
- Strong understanding of project-based or solution-based delivery environments.
- Ability to translate technical delivery progress into business-relevant updates for clients.
- Excellent communication, expectation management, and problem-solving skills.
- Customer-oriented mindset with strong ownership and accountability.
- Comfortable working with enterprise clients and complex organizational structures.
Nice to Have
- Experience handling enterprise or government clients.
- Understanding of software development lifecycle (SDLC) and agile-based delivery.
- Familiarity with CRM or customer success tools.
- Background in consulting, IT project management, or digital transformation initiatives.
- Experience managing long-term, high-value client engagements.
