This job post is managed by
caroline.geraldine
Last active 7 days ago
Skills
Job description for Trainer Staff (Jogja) at Shopee Indonesia
Job Description:
- Liaise with Product Team, in order to deliver accurate information of product updates to CS Team
- Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
- Deliver training and standardize flow handling process to CS Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
- Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
- Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication
Requirements :
- Diploma or higher degree from a reputable university
- At least 1-year experience as a Trainer within the Customer Service area
- Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
- Microsoft Office & Presentation Skills
- Excellent communication skills
- Strong analytical and problem-solving skills
- Good Interpersonal skills
- Independent
- Structured thinking, able to evaluate problems
- Positive and energetic outlook
About the company
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee connects shoppers, brands and sellers across Asia and other fast-growing markets, empowering anyone to buy and sell anywhere and at any time.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. It offers a wide product assortment, supported by integrated payments and logistics, as well as popular entertainment features tailored for each market. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping brands and entrepreneurs succeed in e-commerce.
Shopee is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Shopee, Sea’s other core businesses include its digital entertainment arm, Garena, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology.
Office address
Pacific Century Place Tower Lt. 26 SCBD (Sudirman Central Business District) Lot 10, Jl. Jend. Sudirman No.52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190