Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Skills
Job description for Technical Solutions Specialist at CrescoData
- You have worked with a range of technologies
- You have an ability to conceptualize and understand complex data-flows into easy-to-digest diagrams.
- You enjoy being proactive and not reactive
- You enjoy solving customer issues in real-time visibility and finding smarter ways to manage those issues
- You are able to manage customer expectations and respond with a multitude of approaches: coaching, process improvement, collaboration, technically, data analysis
- You are able to keep calm under pressure whilst showing high levels of empathy and emotional intelligence
- You have a desire to gain an in-depth understanding of the eCommerce and Cloud ecosystem
- First point of contact for customer issues that they are facing via the the CrescoData Platform, various channels and marketplaces
- Subject matter expert on The CrescoData Platform data mapping and data flows.
- Understands data-flows on a high level and has the ability to communicate those internally as well as externally
- Able to reduce support requests by training customers on how CrescoData Platform works and how the data flows
- identifies issues in each ticket, translates these issues to remove noise and extract the required changes and or issues
- Proactivley keeps customers updated with error and ticket updates
- Identifies patterns or common issues and proactively seeks areas to improve:
- Reducing number of tickets
- Support services
- Product + platform development
- Customer success requirements
- Develops solid relationships internally, with marketplace support teams, and customer’s support
- Accountable and meets customer SLA’s by responding to support issues in a timely manner
- Provides feedback on additional documentation, processes, product marketing, customer training
- Participates in Monthly or Quarterly Customer meetings with Head of Customer Success
- Is not phased by a high number of tickets, and able to prioritise
- Comes from a technical background (understanding of cloud architecture, eCommerce systems and integrated solutions or SaaS business is a plus)
- Experience of working in a support team
- Understanding of data formats (JSON, XML, YAML)
- Master of Excel
- Outstanding communication skills
- Analytical and logical problem solving skills
- A genuine interest in finding the root cause of the problem
- Enthusiasm and readiness to grow as a person
- Tech enthusiasts - You have a major in Computer Science or Information Technology
- Open-mindedness - think fast, unassisted and without a script
- Internal product tools - CrescoData Management Portal
- Jira / Atlassian
- Slack Channels
- Knowledge base
- Documentation tools