Job benefits

Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.

This job post is managed by

Mindo Small Business Solutions

Online

Skills

SQL

Job description for TECHNICAL ANALYST at PT. Mindo Small Business Solutions

Minimum Qualifications and Experience:
Bachelor's degree in a related field.
Minimum of 2 years of hands-on experience in technical support or a related field.
Strong problem-solving skills and ability to think critically under pressure.
Excellent communication skills, both verbal and written, with the ability to clearly present technical information to non-technical users.
Proficiency in Python, SQL, API, and Google Applications is required.
Experience with testing and maintaining new and existing software systems.
Knowledge of infrastructure scalability, load balancing, and performance tuning for databases and software. Nice to have AWS experience.
Proven ability to improve processes and workflows.
Job Description:
As a Technical Analyst, you will be responsible for providing exceptional support to users, investigating technical and data issues, and ensuring seamless operations of our software systems.
Key Responsibilities:
User Support: Respond to incoming technical support requests from users/stakeholder and prioritize/escalate issues appropriately based on their urgency and impact on business operations.
Technical Issue Resolution: Investigate technical and data issues reported by user/stakeholders and regularly analyze technical and data-related issues, finding and reproducing the problems to identify root causes and propose resolution..
Problem Documentation: Document all processes, procedures, and issue resolutions thoroughly for future reference, creating a comprehensive knowledge base.
Collaboration: Collaborate effectively with cross-functional teams and share hypotheses and findings with relevant departments to address issues promptly.

Qualities and Skills:
Analytical Thinking: Ability to analyze complex technical issues, think critically, and develop effective solutions.
Communication: Strong English verbal and written communication skills to convey technical information clearly and concisely.
Technical Proficiency: Proficient in Python, SQL, API, and Google Applications.
Team Player: Ability to collaborate effectively with team members and other departments.
Documentation: Strong documentation skills to maintain detailed records of issues and resolutions.
We are looking for a proactive and dedicated Technical Analyst who can thrive in a fast-paced environment. If you meet the minimum qualifications and are passionate about providing top-notch support, we encourage you to apply.

PT. Mindo Small Business Solutions

51 - 200 employees

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. 

Office address

Jl. Kolonel Sugiyono No.77 C, Wirogunan, Kec. Mergangsan, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55151

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