System Reliability Engineer
Job benefits
Personal Development
Personal and professional development are equally important for us. At Fetch Technology, we have prepared various personal development programs related to hobbies, interpersonal as well as soft skills, and many more.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Other
Join us at Fetch Technology and get plenty of other benefits that you can enjoy as we build our dreams together.
Must have skills
Job description for System Reliability Engineer at Fetch Technology
1. INTRODUCTION
a. About Fetch:
Fetch Technology Vietnam is a comprehensive global provider of HR and Talent Acquisition Services, focusing primarily on the technology fields. Founded in 2016, Fetch Technology Vietnam helps foreign companies of all types and sizes reach their potential by providing the talent and support to efficiently build and scale a high-performing, distributed workforce in Vietnam.
Our mission is to offer Vietnam’s most talented technologists a platform to connect with some of the world’s leading tech companies and build their expertise on a global scale. Over 4 years, Fetch has built a good reputation and is trusted by many Vietnamese and foreign companies; And Fetch will continue its good work to bridge the divide between the World and the Vietnam Tech sector.
b. About Client:
Our client is a digital lending company that is revolutionizing access to financial products for millions of emerging consumers in Indonesia. They have developed the first digital data-driven credit underwriting and risk assessment platform to process consumer loan applications and determine their creditworthiness using its mobile app. Established in late 2016, they deployed its lending platform in Jakarta and surrounding cities, and they are about to enter a hyper-growth period. Expansion to the rest of Indonesia is expected to complete within a year. Our client is based in Jakarta and is backed by leading venture capital firms in Indonesia and Singapore.
2. RESPONSIBILITIES
- Monitor systems for any issue using various monitoring tools throughout the day, investigate, and escalate it timely.
- Accountable for making sure the Engineering team members perform their monitoring duty on the code that they build.
- As a power user of our various monitoring tools, manage the dashboards and alerts to ensure they are up-to-date, accurate, and effective.
- Work with engineers to create new monitoring dashboards and alerts as new systems are being built and start to operate or as issues occur.
- Respond immediately to any issue alerted outside working hours including on weekends as on-call duty.
- Collaborate with Infrastructure & Tools Engineers to optimize the utilization of the monitoring tools.
- Collaborate with the Engineering teams, especially Engineering Support team to improve the process on incident/bug resolution.
3. REQUIREMENT
- Practical problem solver, highly analytical, great team player, has an excellent work ethic and has strong care in process improvement.
- Can communicate clearly, timely, and professionally:
- With technical and non-technical users,
- With leadership roles and individual contributors
- In English and Indonesian.
- Expert in multi-tasking, both in planning, executing, and managing projects thoroughly in issue tracking tools
- Expert in using software monitoring tools such as Grafana, Sentry, Datadog, Firebase, etc.
- Familiar with how these things work:
- Cloud infrastructure such as Alibaba Cloud and Amazon AWS
- Modern backend applications such as Python Django, Celery.
- Modern mobile apps in Android devices.
- Modern web applications with Js based frameworks.
- Large scale relational database like PostgreSQL.
- Highly skilled in working on Linux-based OS and open source tools.
- 3+ years of experience maintaining large scale public facing systems up and running.
4. WHY YOU‘LL LOVE WORKING HERE
Being a System Reliability Engineer at Fetch Technology, you will experience a youthful, flexible and creative work environment:
- Attractive salary and annual salary review.
- Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese.
- With extensive on-the-job training, you will always have a chance to work with new emerging technologies.
- Full social insurance, health insurance & unemployment insurance according to Vietnam Labor Law.
- PVI Health Care.
- 12-day annual leave per year.
- 13th month salary.
- Enjoy diversified activities: Weekly and Monthly Team-building, Company trip, Play Game (PlayStation, CS Go), Play Sport (Football, Badminton...).
5. WORKING HOURS & LOCATION
- Working hours: From 9AM - 6PM, Monday to Friday
- Loaction:
+ HCM: 3rd Floor, BCONS TOWER 2 - No.42/1, Ung Van Khiem Street, Ward 25, Binh Thanh District, HCMC.
+ HN: 13th floor, TTC Building, 19 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District
+ DN: 35 Thai Phien, Phuoc Ninh Ward, Hai Chau District, Da Nang city.
About the company
