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Supervisor Call Center

Rp8,000,000 - 9,000,000/Month
Full-Time · On-site
Minimum Associate Degree
3 - 5 years of experience

Job Requirements

On-site
3 - 5 years of experience
Minimum Associate Degree
30-40 years old

Skills

Communication Skills

Customer Service

Team Management

English Language

Call Center

Customer Relationship Management

Microsoft Office

Management Reporting

Job Benefits

Health Insurance

Career Path

Perform Bonus

Work Insurance

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Job description for Supervisor Call Center at PT. Transcosmos Indonesia

Jobdesk

Responsible for overseeing daily operations, including client collaboration, team performance monitoring, and customer/merchant

interaction management across multiple platforms, while supporting overall operational needs. Focused on KPI achievement,

people engagement, and sustaining strong team collaboration. Requires effective communication skills and the ability to manage

operational deliverables in a high-pressure environment.

About the company
PT. Transcosmos Indonesia
Outsourcing/Offshoring
1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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