Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
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Insurance
Unexpected things may happen at unexpected times. We cover basic insurance costs for you and your loved ones in case of emergencies or unfortunate events. You can also upgrade your plan any time you want.
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Job description for Student Service Executive at Revou
- Manage student cases, problems, and complaints efficiently and effectively with support from the wider faculty team. You will be responsible to offer the students’ a proposed solution to their problem within a given time.
- Become a trusted point of contact for students to understand their issues and facilitate solutions directly or via the relevant internal stakeholders including the admissions, faculty, labs, and career placement teams.
- Analyze students performance data and proactively reach out to struggling students.
- Work closely with the Learning experience team and set up the right expectations and mindset toward learning
- Maintain our students' case dashboard that will help you get a high level understanding of your performance.
- Maintain student engagement by proactively reaching out to the students to ask about their experiences and increase word of mouth
- Effective listening skills with a high level of empathy. As a trusted contact for the students, you will handle various complicated issues from the students. We believe that half of the problem is solved when you listen actively. Going even further, we believe that good listening is not enough. You need to have a high level of empathy to understand them and provide the best customer experience for the students.
- Communication skills. You will help guide our students to find solutions to their problems. Sometimes you need to deliver news that is hard to swallow and having great communication skills will help you to thrive. On the other hand, you will work with various different teams internally to solve the problem and you need to be communicative to ensure we come to the best solution available.
- Time management. This job will require you to work on many different cases within a limited amount of time available. You need to be able to work independently and prioritize your daily tasks accordingly. You need to keep in mind that “the key is not in spending time but in investing it”
- Attention to detail. 1 of our cultural values is high standard and it has been the key to our success. You will need to enjoy double-checking your work in order to thrive in this role. In short, you need to live the motto “the devil is in the details”.
- Growth mindset and diligence. You always want to learn and improve. You stick with challenges until you come out victorious. Due to your analytical skills, you track things down until you can see the core problem and work it out . You are unhappy with business as usual so you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done.
- Collaborative attitude, because here at RevoU, we support each other out almost naturally. It’s embedded in our culture. You contribute, communicate, and are not afraid to speak up, or ask for help. Simply stated, you are a solid team player.
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