Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Skills
Job description for Customer Success Manager at Placid Money
Job description
We are partnered with an ambitious fintech super app that changes how 150M Americans use $1T (yes, trillion:) of credit card debt 🚀. They turn debt into savings by (1) refinancing expensive credit card debt and (2) building investments from interest and fees. We are looking for a driven and self-starting person to manage our user understanding and happiness.
🚴♂️ Mission
They are on a mission to make credit cheaper for those who need it most and help people leverage credit to become better off financially.
Their guiding principle is maximum impact, minimum disturbance ****- giving our customers the easiest way to create savings out of debts without much disruption to their financial lives.
🧗♂️ Culture
They're a fully remote squad. They praise autonomy, self-motivation, and self-management. They expect everyone to truly care about what they do, take pride in how they do it, and strive for self and team improvement.
They are working on some really cool things that will make a dent in society as a whole and hope everyone who joins will find it fascinating to connect the dots between their work and the impact it has.
If you love technology and helping people - we'd love to talk.
What you will do:
Manage a day-to-day queue of open customer cases ensuring timely follow-up and execution with a high degree of quality within stated SLAs
Respond to and resolve complaints and negative reviews
Use a conversation-based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
Maintain knowledge of the customer’s journey to ensure the “ownership” journey is successful from onboarding to a sustained level of satisfaction
Provide support and guidelines along customers' journeys, ensure customer satisfaction
Be the voice of the customer in our product planning and development process
Take an active role in educating customers about our products and services
Own your personal development to achieve job proficiency, meet performance goals, and independently keep your own technical know-how up to date
You'll get:
Highly in-demand experience in FinTech startup
Steep learning curve across a wide range of hard and soft skills and responsibilities
Contribute to building products with a big social mission and world-class customer experiences
Work closely with the founding team in an open, fast-moving, and fun environment with flexible hours
competitive salary and equity
Job must have requirement for Customer Success Manager at Placid Money
You got/can:
strong appetite for knowing what drives your customers' happiness and how to best meet their needs
break complex problems into smaller ones
initiative, courage, and self-sufficiency
excellent written communication skills, with the ability to draft final responses to customers
must have at least 2 years of customer-facing experience with financial services / FinTech (deep understanding of credit cards & compliance)
Customer Success Manager
Placid Money
Glints Asia Pacific
Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 3 million talent and 50,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
