Job description for Service Crew at Rakki Foodie Pte. Ltd.
Service Crew members are the frontline staff of our Chinese restaurant, responsible for ensuring excellent customer services, maintaining cleanliness and efficiently handling food and beverages.
Key Responsibilities
• Greet and warmly welcome customers upon arrival
• Take accurate food and beverage orders efficiently
• Serve food and beverages promptly and professionally
• Attend to customer enquiries and resolve issues in a courteous manner
• Upsell and cross-sell menu items to enhance customer experience and drive sales
• Handle cashiering duties, including billing and payment processing
• Maintain a professional and positive attitude at all times
• Assist with basic food preparation when required
• Ensure cleanliness and hygiene of dining and service areas
• Replenish and stock supplies as needed
• Adhere strictly to food safety and hygiene standards and procedures
• Perform any other ad hoc duties as assigned
Requirements
• Diploma in Food & Beverage or related field is preferred
• Certified in Food Safety & Hygiene by Singapore Food Agency (SFA)
• Minimum 2 years of relevant experience in the F&B industry, preferably in Chinese cuisine
• Friendly, service-oriented, and pleasant personality
• Strong communication skills with the ability to interact clearly with customers
• Ability to multitask and work efficiently in a fast-paced environment
• Good attention to detail
• Team player with a collaborative mindset
• Willing to work on shifts, weekends and public holidays
• Passion for the F&B and service industry
• Note: this is a Chinese restaurant and we are not halal-certified.
