Job Requirements
Job benefits
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Senior Global Customer Support at Polygon Bikes
- Play a lead strategy role, overseeing responses quality and team performance KPI.
- Highly collaborative role where builds solid cross-functional relationship with related departments across the business.
- Design, analyze, and optimize current system then lead the development of Customer Experience with us.
- Ensure customer satisfaction and provide professional customer support.
- Bachelor degree from reputable university
- 2 years experience working with customer support preferred
- Ability to stay calm when customers are stressed out or upset
- Ability to multi-task, prioritize and manage time effectively
- Ability to work under pressure
- Ability to analyze and solve customer needs
- Ability to communicate fluently in English.
- Comfortable using computers
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to manage social media, communication content, and create social media campaign
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