To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Must have skills
Job description for Senior Customer Success at Glints Indonesia
- Be the main point of contact for our existing Hubbers (talents hired by our clients) and build a strong relationship and trust among the Hubbers.
- Be a good listener and be proactively in interacting with our existing Hubbers.
- Manage the team to conduct orientation, onboarding, ad-hoc support, engagement call, pulse-check survey and offboarding with Hubbers.
- Lead the team to drive the annual performance review between clients and Hubbers.
- Review and analyze the talents under management from Talent Success Associates by collaborating with the Customer Success team, escalating to Talent Success Manager if there is a need.
- Monitor and align with the Customer Success team in addressing concerns from clients.
- Hire, manage, coach and train Talent Success Associates.
- Define success and set targets for Talent Success Associates.
- In charge of some administrative tasks.
- You will have the chance to interact with both Hubbers and clients from international companies;
- You will have the chance to build a strong network;
- Exposed to the end-to-end process of our business, which will be a great learning;
- Our team is very dynamic and young, which will provide you with an active and energetic working environment as well;
- Fair compensation and benefit scheme;
- Little-to-no micromanagement at all;
- We work hard, play hard, and celebrate hard as a team.
- We expect this person to have leadership and managerial skills
- Someone who is customer-oriented mindset and proven to have a good customer service
- Someone who is a problem-solver, able to support direct reports to address high-stake issues with hubbers
- Someone who has qualitative & quantitative customer service decision-making to guide the team
- Someone who is comfortable to work collaboratively in a cross-functional arrangement
- Someone who can communicate well in English, verbally and non-verbally, and is a good listener.
- Apply via Glints
- Screening interview with our recruiter
- Interview with our Hiring Manager
- Final interview
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers first
- Ownership: Care intensely about the mission and take responsibility
- High Standards: Dream big and deliver epic outcomes fast