Senior Account Executive
Job benefits
- Free food and beverages
- Parental/family leave
- Medical coverage
Must have skills
Job description for Senior Account Executive at JIA Communications
We are looking for a dedicated and experienced senior account executive to manage our customer accounts and account executive team. The senior account executive’s responsibilities include building and maintaining a sales pipeline with a high conversation rate, attending sales meetings to provide progress updates, and researching industry trends. You should also be able to identify new sales opportunities through networking initiatives and customer referrals.
Responsibilities:
- Lead Account Executive team and Manage day-to-day communication between clients and internal team
- Understands client's goals & expectations and be an advocate of the client's brand
- Builds strong relationships with clients that position JIA as a trusted partner and maintain good relationship with existing clients to increase customer lifetime value
- Developing and implementing effective account plans to retain existing customers.
- Coordinate with Business Team to manage budget, make quotation and spending during projects
- Supervise and ensure all projects delivered on time, on scope, and on budget to maintain excellence
- Acquire new clients while promoting our brand to target customers
- Ensure accurate briefs are provided to members of the team, including timelines, and drive the process through to delivery of job in conjunction with account director
- Keep clients and internal stakeholders proactively updated at all times
- Ensure client response rates are maintained at a professional and appropriate level at all key milestones within the project
- Set up meeting with prospects. Identifying customer needs and communicating how company products and services fulfill those needs.
- Build familiarity with the range of any projects, adapting budgets and timelines according to the varying processes involved
- Supports account upsell and value-add projects for clients
- Support clients in understanding the steps involved in the projects, providing explanations where required
- Liaise with production team for accurate estimates and ensure work progresses on track
- Reconcile projects regularly to flag where activity has gone beyond the scope
- Developing solid sales proposals to convince potential and existing customers to purchase company products and services.
- Identify prospective client list , Interact with prospects via email, live web chat, calls, and provide the required information by resolving queries.
- Maintain lead/prospect sales records in the CRM database.
- Develop positive relationship with existing clients & be their trusted partner.
- Safeguard client’s property by taking all reasonable precautions to avoid loss or failure
- Ensure warm yet professional service quality with partnership and personalized model
- Retain clients satisfaction for result and relationship
- Collaborate with internal team, vendors, and other necessary parties as needed.
- Connect with clients frequently, serving as contact between the client and internal team
- Discusses strategy with clients and helps develop campaigns
- Accustomed to monitoring internal in making proposals and making presentations
- Helping strategic team in presenting creative proposals, strategy, and cost to clients for approval, making sure all components are in line with the brand
- Addresses any issues or delays in the project, as well as clients’ feedback to determine product and service shortfalls.
Requirements:
- Bachelor's degree in marketing, communications, business administration or management, or related field.
- Proven experience working as a senior account executive.
- Handling Local or Multinational clients of various industries for Advertising projects
- Work experience min. 3 years as Account Executive in Above/Below the Line or Digital Agency,Digital Media Experience (Brand, Agency, Publisher or Platform)
- Proposal presentation in both Bahasa & English fluently
- Able to write using English and Bahasa proficiently is a MUST
- Have effective communication skills.
- Outstanding negotiation and consultative sales skills.
- Exceptional customer service skills.
- Excellent leadership and management skills.
- Strong analytical and problem-solving skills.
- Experienced working on a paid ads campaign, Media buying or creative in Paid Media, Social Media, and Technology is a plus
- Able to work effectively with a variety of internal disciplines and business groups, including Account Management, Operations, Creative and Technology teams
- Experience in managing teams, projects, and in working cross-functionally
- Experience in Integrated marketing planning, budgeting and proposal writing
- Strong analytical, logical thinking & able to work under tight deadline in addition to task/project management
- Advanced skills in Excel, Proficient in PowerPoint or G-Suite Collaboration (Google Docs, Slides, and Sheets)
- Great attention to detail with accuracy and result oriented
- Strong organizational skills and ability to work within a dynamic and fast-paced environment
- Ability to multitask and prioritize to meet critical deadlines
- Willingness to dive into a complex project or business and tackle challenges as they arise.
- Ability to harness financial data to inform decisions
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