Job description for Sales Management Specialist (Mandarin Speaker) at Ksearch Asia Consulting
Customer relationship management:
- Oversee customer relationship activities within the system department and support account managers in developing customer relationships, including providing regular reminders to update progress promptly.
Customer satisfaction management:
- Coordinate VOC management for the account department, monitor the corresponding management plan, and follow through on all required actions until closure.
Order Management:
- Consolidate sales and project data, perform basic analysis, independently prepare sales proposals, and support their effective implementation.
- Establish annual and quarterly order targets, translate them into quarterly and monthly tasks, monitor execution, and provide timely updates on progress and risks.
Sales Project & Sales Project Group Management:
- Coordinate and facilitate the approval process for sales projects.
- Track the offsetting status of pre-sales contracts and follow up with the responsible owners to ensure commitments are fulfilled as agreed.
Digital operation and enablement:
- Carry out digital operations to improve business visibility, capture effective approaches and lessons learned promptly, and identify business risks and areas for improvement.
- Apply relevant policies and processes, support the sales team’s capability development, coordinate required resources, and assist the account department in resolving issues and achieving project objectives.
Requirements:
• Professional proficiency in Mandarin and English, including the ability to communicate in meetings and translate business reports and documents between Chinese and English.
• Four to five years of relevant experience in reporting, data analysis, business or sales operations, project coordination, commercial support, or a related function.
• Strong analytical and reporting skills, with experience monitoring targets or KPIs, revenue, timelines, deliverables, execution progress, and business risks.
• Strong communication, interpersonal, and coordination skills for working with internal teams, customers, business leaders, and multicultural stakeholders.
• A bachelor’s degree in Business Administration, Marketing, Commerce, Management, or a related field, together with a proactive, organized, detail-oriented, and customer-focused approach.
