Job description for Restaurant Supervisor at Tteokbokki Queen
We are seeking an experienced Supervisor Restaurant to join our growing team at Tteokbokki Queen in Surabaya, East Java. As Supervisor Restaurant, you will play a crucial role in overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service and maintaining the highest standards of quality and efficiency.
What we're looking for:
- Proven experience as a Restaurant Supervisor or similar role minimum 3 years in one company
- Excellent leadership and team management skills
- Strong customer service orientation and the ability to handle customer inquiries and complaints effectively
- Proficiency in inventory management, cost control, and financial analysis
- Thorough understanding of food safety and sanitation regulations
- Excellent communication and interpersonal skills
- Detail-oriented and able to multitask
- Flexibility to work evenings, weekends, and holidays
- Able to join immediately and willing to be placed in Surabaya
As a Restaurant Supervisor you will:
- Supervising and coordinating the work of restaurant staff, including servers and kitchen personnel, to ensure smooth and efficient service delivery
- Monitoring inventory levels, placing orders, and managing food and beverage costs to optimize profitability
- Developing and implementing staff training programs to enhance customer experience and operational efficienc
- Resolving customer complaints and addressing issues promptly to maintain a high level of customer satisfaction
- Ensuring compliance with all relevant health, safety, and sanitation regulations
- Collaborating with the management team to develop and implement strategic plans for the restaurant
- Conduct staff recruitment according to outlet's need
