Job description for Product Manager at Doctor Assist Indonesia
Company Overview:
XHealth International Sdn Bhd is a leading provider of innovative healthcare technology solutions in Asia, dedicated to transforming healthcare delivery through integrated solutions and a collaborative approach. We are committed to continuous improvement and operational efficiency, with a focus on optimizing digital processes that enhance productivity, data security, and user experience.
Position Overview:
We are looking for a motivated Management Trainee to join our Digital Process Optimization team. The successful candidate will embark on a structured development program, gaining hands-on experience across various departments to understand the challenges and inefficiencies in our current digital processes. This role will focus on data safety, improving work productivity, and enhancing the user-friendliness of internal systems and platforms.
Through cross-functional rotations and mentorship, you will learn how to assess, propose, and implement digital solutions that optimize our internal operations. After completing this cross-functional training, you will be equipped to consult on optimizing digital processes both internally and for external clients.
Key Responsibilities:
1. Product Vision & Strategy Translation:
• Partner closely with founders and leadership to understand, refine, and translate the company's strategic vision into a clear, actionable product strategy and roadmap.
• Conduct market research, competitive analysis, and customer feedback sessions to validate and enhance strategic ideas, ensuring they are viable, valuable, and user-centric.
• Develop and maintain a prioritized product roadmap that balances innovation, user needs, and business objectives.
2. Cross-Functional Leadership & Execution:
• Act as the central point of contact and lead between engineering, design, marketing, sales, and customer support teams throughout the product lifecycle.
• Collaborate with stakeholders to translate customer and business requirements into detailed product specifications, user stories, and acceptance criteria.
• Facilitate agile development processes, ensuring timely and high-quality product delivery that aligns with the roadmap.
3. User-Centric Design & Feature Prioritization:
• Leverage strong UI/UX sensibility to advocate for and define intuitive, user-friendly designs that communicate effectively across diverse user roles (doctors, admins, patients).
• Prioritize features and backlog items using a structured, analytical mindset, focusing on impact, effort, and strategic alignment.
• Ensure all product developments adhere to healthcare compliance standards and data security protocols (e.g., PDPA).
4. Deep Customer & Market Insight:
• Lead extensive customer requirement studies through interviews, surveys, and usability testing to deeply understand clinical workflows, pain points, and psychology.
• Synthesize qualitative feedback and quantitative data into actionable insights to inform product decisions, improve user adoption, and ensure product-market fit.
• Stay updated on industry trends, regulatory changes, and competitor offerings.
5. Product Launch & Go-to-Market:
• Partner with marketing and sales teams to develop and execute effective go-to-market strategies, positioning, and launch plans.
• Create comprehensive product documentation, training materials, and sales enablement tools.
• Monitor launch performance and user feedback to iterate and improve subsequent releases.
6. Product Lifecycle Management:
• Manage the product throughout its entire lifecycle, from ideation and development to launch, growth, and iteration.
• Analyze product performance metrics and user engagement data to identify opportunities for optimization and innovation.
• Communicate product progress, decisions, and roadmap updates clearly to all stakeholders.
Requirements:
Must-Have
• Bachelor's degree in Business, Computer Science, Healthcare Administration, or a related field.
• Proven experience as a Product Manager, preferably in healthcare technology, SaaS, or B2B software.
• Strong UI/UX sensibility and experience, with the ability to translate user needs into intuitive product designs and communicate effectively with design and development teams.
• Excellent strategic thinking, analytical, and problem-solving skills, with a strong logic and structured mindset.
• Outstanding communication, presentation, and stakeholder management skills, with experience leading cross-functional teams.
Added Knowledge / Advantage
• Extensive experience in customer requirement study and a deep understanding of customer psychology to drive product decisions and user adoption.
• Proven ability to absorb, challenge, and improve high-level vision or ideas, translating them into a viable, structured product strategy.
• Experience with agile development methodologies and product management tools (e.g., Jira, Confluence, Productboard).
• Knowledge of healthcare workflows, clinic operations, or relevant regulations (e.g., PDPA, GDPR).
• Familiarity with data security principles and cloud-based software architectures.
Core Values Alignment: As a Product Manager at XHealth International, you will be encouraged to align with our core values:
1. Innovation: Bring fresh perspectives to improve digital systems and workflows that enhance work productivity.
2. Collaboration: Work closely with colleagues across various departments to foster communication and achieve common goals.
3. Integrity: Promote transparency and security in all digital processes, ensuring data safety and compliance with regulations.
4. Excellence: Strive for continuous improvement, focusing on delivering high-quality digital solutions that optimize workflows.
5. Customer-Centricity: While optimizing internal processes, keep the end-user experience in mind to enhance productivity and ease of use.
6. Respect: Foster a respectful and inclusive environment where feedback is valued, and all contributions are recognized.
Additional Information:
• Location: Our office is located in Jakarta or Gading Serpong.
• Working Hours: Monday to Friday, 8:00 AM to 5:30 PM.
Why Join Us: This is an excellent opportunity for recent graduates to learn and gain practical experience in digital process optimization within a growing healthcare technology company. You will have the chance to contribute to improving data safety, work productivity, and user-friendly digital solutions, setting the foundation for future consulting roles. Through cross-departmental learning, mentorship, and hands-on experience, you will play an essential role in improving the efficiency and effectiveness of our internal operations.
