Job description for Personal Assistant at KQM
💻 Work Arrangement: Primarily Remote / Work-from-Home
🕘 Working Hours: Monday – Friday, 9:00 AM – 6:00 PM SGT; Saturday, 9:00 AM – 1:00 PM SGT
🚗 Occasional Travel: Singapore office visits may be required from time to time
About the Role
We are looking for a reliable, organised and proactive Personal Assistant to join our team and support our day-to-day client communication, applications and administrative operations.
This is a primarily remote position, making it a great opportunity for someone who enjoys the flexibility of working from home while being part of a Singapore-based business.
You will work closely with the team on client follow-ups, document collection, applications, scheduling and general administrative tasks.
Fluency in both English and Mandarin is important for this role, as you will be communicating with both English- and Mandarin-speaking clients.
What You Will Be Doing
💬 Client Communication & Follow-up
- Communicate with clients via WhatsApp in a friendly and professional manner
- Follow up with clients on applications, documents and outstanding information
- Assist with client applications and administrative processes
- Coordinate and collect required documents
- Keep clear and organised records of client communications and follow-ups
📊 Business & Market Support
- Monitor and track bank interest rates and mortgage packages
- Maintain simple records of rate changes and updates
- Assist the team in preparing information for client follow-ups
- Support other day-to-day business and administrative tasks
📋 Administrative & Coordination
- Manage recurring administrative tasks and follow-up schedules
- Assist with scheduling meetings and appointments
- Coordinate recruitment activities such as arranging interviews and following up with candidates
- Organise documents and maintain accurate records
- Assist with ad-hoc tasks and projects when required
What We Are Looking For
- Minimum 1 year of relevant working experience
- Fluent in both English and Mandarin, written and spoken
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Comfortable communicating with clients through WhatsApp
- Able to manage multiple tasks and follow-ups independently
- Proactive, responsible and willing to learn
- Comfortable using Microsoft Office, Google Workspace or similar productivity tools
- Reliable internet connection and a suitable home working environment
- Batam-based candidates are preferred
- Able to travel to Singapore occasionally when required
- Experience in administration, customer service, banking, finance or mortgage-related work is an advantage
What We Offer
🏠 Primarily work from home
👥 Work with a Singapore-based team and gain cross-border business experience
💰 Competitive monthly salary based on experience
📚 Training and guidance provided
📈 Long-term career opportunity with opportunities to take on more responsibilities
🤝 Supportive and structured working environment
Who This Role Is Suitable For
- Naturally organised and enjoys keeping things in order
- Comfortable communicating with different types of people
- Good at following up and making sure tasks are completed
- Able to work independently without constant supervision
- Comfortable switching between different tasks throughout the day
- Looking for a stable, long-term full-time remote opportunity
Interested?
If you are organised, proactive, and fluent in both English and Mandarin, we would love to hear from you! Send us your resume and apply today.
