Job Requirements
Job description for PenguinSmart Customer Success Intern at PenguinSmart
Do you want to get in on the ground floor of an award-winning global startup that is solving a truly meaningful problem in the world?
PenguinSmart is looking for a Customer Success Intern to help contribute to the development of our AI-assisted online rehab therapy services enabling more effective speech therapy, a need that affects 1 out of every 6 children.
PenguinSmart is enabling intelligent, individualized rehab therapy for all, starting with online speech and language therapy support for children. Founded by Harvard & MIT alumni, our team combines the latest data sciences with expert insights to empower caregivers to become a key part of their loved ones' rehab journey. We are using this family-centered model of teletherapy to first remotely serve the 1 in 6 families with developmentally delayed children while developing tools to further empower speech language pathologists. Our solutions not only increase the efficacy of rehab therapy, but they also allow therapists to oversee 8x as many patients without sacrificing quality of care. PenguinSmart was named one of the Top 10 Disruptive Parenting Companies by Disruptor Daily.
mypenguinsmart.com (EN) | qierbao.com (CN)
We are currently expanding our tech platform to support growth with organizational customers in China, Taiwan, and the US. PenguinSmart is a graduate of Alchemist Accelerator (#1 enterprise startup accelerator in the US) and SparkLabs Taipei, and was named one of the Top 5 Startups in the Taiwan Tech Arena by TechOrange.
Job Responsibilities
- Implement the customer care system
- Regularly communicate and interact with customers, improve their compliance with home-based intervention, and assist in solving user problems and needs
- Update user data and reports, assist operations department follow-up
- Fulfill tasks set out by supervisor to support varies departments
- Assist in the renewal and upsell
Must Haves
- Current enrollment in a related BS (Year 3+) or Masters degree
- Can read/write/speak Mandarin Chinese & English
- Excellent verbal and written communication skills and with clear & logical thinking
- Adapt to the startup: good self-management ability, courage to challenge yourself, self-learning
- Excellent knowledge of MS Office
- Strong desire to learn along with professional drive
- Willing to serve and listen, able to establish good interaction and communication with customers
- Good adaptability to listen to and solve customer problems
Good to Have
- Previous personal or professional experience in mainland China
- Previous Internship in startup or other company
- Previous experience in medical, education, psychology, and social work
- Previous interaction expereince with special needs children and the family
- Previous sales experience
Preferred Interests/ Department
Health, Child development, Early-childhood education, Special Education, Psychology, Sociology.
Additional Details:
- Time Commitment: flexible; Minimum 15 hours a week to be considered, *hours and schedule are negotiable
- Compensation: unpaid, basic stipend depending on experience and time commitment
- Location: Taipei. The candidate will be working closely with teammates distributed across the US, Taiwan, and mainland China.
If interested, please send your bilingual cover letter & CV to [email protected]