Job description for Nhân viên chăm sóc khách hàng ca đêm/xoay ca at TPC Business Solution
- Handle customer inquiries via calls, email, chat, and messaging channels.
- Resolve customer issues, provide accurate information, and ensure a positive service experience.
- Escalate urgent or complex cases to the relevant teams when necessary.
- Stay updated on products, processes, and customer service guidelines to deliver effective support
