Network Operation Center

INTEGRA KREASITAMA SOLUSINDO

Rp3,500,000 - 4,500,000/Month

Computer & Software Network Engineer

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Skills

Cisco

Customer Service

Network Monitoring

Job Benefits

Work Insurance

THR

Health Insurance

This job post is managed by

Integra Kreasitama Solusindo

Job description for Network Operation Center at INTEGRA KREASITAMA SOLUSINDO

Job Description
1. Menangani komunikasi pelanggan melalui telepon, email, chat, media sosial, dan platform lainnya.

2. Memberikan pelayanan yang ramah, profesional, dan berorientasi solusi.

3. Menerima, mencatat, dan menyelesaikan pertanyaan, keluhan, atau permintaan pelanggan.

4. Mengeskalasi masalah yang kompleks kepada tim terkait jika diperlukan.

5. Menganalisis masalah sesuai dengan severity Low, Medium, High dan Critical

6. Memantau kesehatan jaringan, perangkat keras, server, aplikasi, dan layanan TI.

7. Identifikasi, pelaporan, dan eskalasi insiden sesuai prosedur.

8. Penyelesaian insiden dengan waktu respons (SLA) yang disepakati.

9. Melakukan backup data secara rutin untuk pemulihan jika terjadi kegagalan.

10. Melakukan backup data secara rutin untuk pemulihan jika terjadi kegagalan.

11. Menganalisis dan meningkatkan kinerja jaringan untuk memastikan kelancaran operasional.

12. Membuat laporan ticket masalah

13. Menyediakan laporan harian, mingguan, atau bulanan terkait kinerja sistem.

14. Membuat laporan penyelesaian masalah

15. Bersedia Bekerja Shifting dengan 3 shift

Job Qualification

1. Pendidikan minimal SMK bidang Elektronika/TKJ/Informatika

2. Memiliki pengalaman di bidang NOC dan Monitoring System menjadi nilai tambah.
3. Memahami dasar jaringan komputer Routing & Switching, VLAN, DNS, DHCP

4. Memahami perangkat jaringan seperti Cisco dan Mikrotik

5. Memahami troubleshooting jaringan dan analisis gangguan.

6. Familiar dengan sistem operasi Linux dan Windows Server.

7. Memahami konsep uptime, SLA, incident handling, dan escalation process.

8. Bersedia bekerja shifting 24/7.

INTEGRA KREASITAMA SOLUSINDO

Internet

51 - 200 employees

PT INTEGRA KREASITAMA SOLUSINDO is subsidiary of Djarum Group which have core focus in ICT Industry (Information Communication & Technology) specialized in managing System Integrator, Technology solution, Digital Multimedia, IT peripheral & Telco devices supplies to deliver business solution related in Telecommunication Services, Data/ Internet Connectivity & Multimedia Solution, Software as solution (SAAS) which can help to improve corporate and enterprise business needed We have business focus to bring value added services and cost efficiency to manage Triple play (Voice/ unified Communication, Data Connectivity & TV Content) in certain area/ Building Super block & Building Mixed Used Currently we have Business Partner from trusted & well known Provider who have experience and expertise as well as owning network infrastructure & licenses to deliver the services.

Office address

Atria @Sudirman Lt. 21, Jl. Jenderal Sudirman No. Kav. 33A, RT.3/RW.2, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10220

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